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Citi restricts AI agents from accounts
2 items●2 sources●updated 22d ago●trend 0
Citibank has restricted AI agents from accessing customer accounts, joining other US lenders in blocking automated chatbots. Banks are concerned that unrestricted AI agents could redirect billions in deposits to higher-yielding accounts, eroding their deposit bases.
- Citi joins other US banks in implementing AI agent access restrictions
- Banks fear AI chatbots could shift billions in customer deposits to higher-yield accounts
- Restriction targets automated agents' ability to move funds between accounts
- Policy reflects broader banking sector concern about deposit migration via AI