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Telus uses AI to alter customer service agent accents
2 items●1 sources●updated 42d ago●trend 0
Telus, a Canadian telecommunications company, deployed AI technology to modify the accents of customer service agents during calls. The system alters agent speech patterns in real-time to match customer expectations or regional preferences.
- Telus is a Canadian telecom company implementing accent-alteration AI
- AI modifies customer service agent accents during live calls in real-time
- Technology targets accent matching to customer regional preferences or expectations